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Pop one tablet in the empty drum, put your clothes on top and wash as normal. It goes in the drum, not the drawer. That's it: no measuring, no pre-treating.

Always the drum. Put it in first, at the back, before your clothes. In the drawer it won't get enough water to fizz apart.

Use two for a very full drum or a very dirty load, like muddy kit or musty towels. One is right for everyday washing.

Yes, that's what it's made for. The oxygen and enzymes work from 20°C, so your usual quick, cold cycle comes out properly clean.

You don't need a booster or a stain remover. The tablet is detergent, stain remover and oxygen booster in one. Fabric conditioner is up to you: if you like it, use it in the drawer as usual.

Wool, silk and delicates. Some of our enzymes break down protein, which is great on stains but not on protein fibres. Also wash anything labelled "do not bleach" separately, as the tablet uses oxygen bleach.

Yes. Water softeners in the tablet lock away the minerals, so it cleans just as well in hard water areas.

Keep them in the tin with the lid on, somewhere dry and out of reach of children. Damp gets them fizzing early, so always pick them up with dry hands.

You start with the Starter Kit. Then we send refills sized to how many washes you do, timed so the next box arrives before your tin runs out. You choose the bundle and we handle the timing.

Your account shows the date of your next box and how much it will cost. We'll also email you a few days before each refill is sent, so there are no surprises.

Log in to your account, open your plan and tap Skip. Do it before your next billing date and that box won't be sent or charged.

Yes. Pause from your account for as long as you need, and restart whenever you like. Nothing is sent or charged while it's paused.

Yes. Washing more in summer or less on holiday? Change the timing in your account and your next box moves to match.

Yes. Switch between 60, 90 and 120 tablets in your account. Bigger bundles cost less per wash and mean fewer deliveries.

Both are in your account under your plan. Update them before your next billing date and that box will use the new details.

Cancel any time in your account. No phone calls and no forms. Cancel before your next billing date and you won't be charged again.

If it's unopened, you can send it back within 14 days of delivery for a refund. Email us for our returns address. Return postage is paid by you.

Yes. You can buy refills as one-off orders whenever you need them. A plan just saves you money and the hassle of remembering.

Most orders arrive in 2 to 4 working days.

You'll see the delivery cost at checkout before you pay.

We'll email you a tracking link as soon as your order ships. You can also find it under Orders in your account.

We deliver to addresses in Great Britain.

Check your tracking link first. If it still hasn't arrived 5 working days after it was sent, email us with your order number and we'll chase it.

Sorry about that. Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer, and you won't need to send anything back.

Email us as soon as you can. If it hasn't been sent yet, we'll update it for you.

If your first Starter Kit isn't for you, tell us within 30 days of delivery and we'll refund the price of your kit. Opened is fine, even if you've used some of the tablets.

Email your order number to us and we'll reply with our returns address. Put the tin, bags and any tablets left in the box and send it back with your preferred service. Pop a note with your order number inside.

Return postage is paid by you. We recommend a tracked service, so you can follow your return and have proof if you need to chase it.

Once your return is back at our warehouse, the team checks it over. This can take a few days after it arrives, and always less than 14 days. We'll email you as soon as your refund has gone through.

It's been skin-irritation tested by an independent lab. There are no harsh preservatives and no added dyes, two common triggers, and the enzymes rinse away with the water. If someone at home has a skin condition or allergy, check the full ingredient list first and ask your GP or pharmacist if you're unsure.

Treat it like any laundry detergent. Keep the tin closed and out of reach, handle tablets with dry hands and keep them away from eyes. Full safety information is on the pack.

Active oxygen, six enzymes, cleaning agents, water softeners, cleaning polymers, a light fragrance and the fizz that breaks it apart. The full list is on every pack and on our ingredients page.

No microplastics, phosphates, optical brighteners, SLS or SLES, harsh preservatives like MIT, added dyes or 1,4-dioxane. And no plastic film to dissolve.

It's made to be kind to colours, with no chlorine bleach and no optical brighteners. As with any detergent, check the care label first.

The tin comes with your Starter Kit and it's yours to keep. Refills top it up, so you're not buying a new tub or bottle every time.

The refill carton and the delivery box go in with your household card recycling. Keep the tin for your refills. If you ever finish with it, it can go in with your metal recycling.

They keep socks, delicates and small bits together in the wash and stop them going missing. They're made to be used again and again.

No. There's no plastic film to dissolve, unlike capsules, and no microplastics in the formula.

Yes. Heating water is what uses most of the energy in a wash, so a cold cycle uses less. Our tablets are made to clean properly at 20°C, so you don't have to choose.