The deal, in plain English.

These terms cover everything you buy from sortedclean.co.uk. sorted. is a trading name of BAGUI BRANDS LTD, a company registered in England and Wales (company number 16933635), at 71-75 Shelton Street, London WC2H 9BH. When we say "we" or "us", that's who we mean.

Please read these terms before you order. When you place an order, you're agreeing to them. They work alongside our Return Policy and Privacy Policy.

• You need to be 18 or over, and your delivery address needs to be in Great Britain.
• After you order, we'll email you to say we've got it. That email isn't an acceptance yet. Our contract with you starts when we email to say your order is on its way.
• Sometimes we may not be able to accept an order, for example if something is out of stock or there's a mistake in the price. If that happens, we'll tell you and refund anything you've paid.
• Please check your details before you order. We can't be responsible for delays caused by a wrong address.

• Prices are in pounds sterling and include VAT where it applies.
• You'll see the delivery cost at checkout before you pay.
• Payment is taken when you place your order, through Shopify's secure checkout.
• If we've made an obvious mistake with a price, we'll contact you before sending anything. You can go ahead at the right price or cancel for a full refund.

Our welcome offer on the Starter Kit is one per household. Discount codes can't be swapped for cash and can't be used together unless we say so. We can change or end an offer at any time, but that won't affect an order you've already placed.

When you buy the Starter Kit with a refill plan, you're signing up to get refills sent to you automatically until you cancel. Here's how it works:

• You choose. You pick your bundle (60, 90 or 120 tablets) and we suggest how often it comes, based on how many washes you do a week. You can change both any time.
• We charge you for each refill. On each billing date, we take payment for your next box using the card you gave us, then send it. You'll always see the price of your next box and the date it'll be charged in your account.
• We remind you first. We'll email you a few days before each refill is sent and charged, so there are no surprises.

You can do all of these any time in your account. There's no lock-in and no minimum number of boxes. Make the change before your next billing date and it applies to your next box. After that date, that box has already been charged and is on its way, but you can still send it back unopened within 14 days of delivery for a refund (see our Return Policy).

If we change the price of your plan, we'll email you at least 14 days before the new price applies. If you don't want to carry on, you can cancel before then and you won't pay the new price.

We'll email you and try again. If it still doesn't work, we may pause your plan until you update your card details.

You can also buy the Starter Kit or refills as a one-off order. You'll only pay once and we won't send anything else.

• We deliver to addresses in Great Britain. Most orders arrive in 2 to 4 working days. Delivery times are estimates, not promises.
• We'll email you a tracking link when your order is sent.
• Your order is your responsibility once it's been delivered to your address, or to a safe place or neighbour you chose.
• If your parcel hasn't arrived 5 working days after it was sent, email us and we'll chase it.
• If something arrives damaged or is missing, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer.

By law, you can cancel any online order within 14 days of it arriving, for any reason. Tell us by email, then send the items back within 14 days of telling us. We'll refund what you paid, including standard delivery, within 14 days of getting them back. Return postage is paid by you. If items have been used more than you'd need to check them, we may take that off your refund.

On top of this, your first Starter Kit comes with our 30-day money-back guarantee, even if you've opened it and used some tablets. Our Return Policy explains both, step by step.

Your products must be as described, fit for purpose and of satisfactory quality. If they're not, the Consumer Rights Act 2015 gives you the right to:

• a full refund if you tell us within 30 days of delivery;
• a repair or replacement within 6 months, or a refund if that doesn't fix it;
• a refund or price reduction after that, in some cases.

If something is faulty, we'll cover the cost of sending it back. Just email us first.

Please follow the instructions and safety information on the pack. In short: one tablet in the empty drum, not the drawer. Don't use them on wool, silk or delicates. Keep the tin closed, dry and out of reach of children.

Always check your clothes' care labels. If damage happens because the instructions or a care label weren't followed, we can't be responsible for it, unless it's our fault.

• If we break these terms or don't take reasonable care, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for loss nobody could have expected.
• Our products are for household use. We're not responsible for loss of business or profit.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit, including your rights under consumer law.
• If something outside our control delays your order, like severe weather or a courier strike, we'll let you know. If the delay is long, you can cancel and get a refund for anything you haven't received.

• Everything on this website, including our name, logo, words, photos and designs, belongs to us. Please don't copy or use it without asking.
• If you have an account, keep your password to yourself. You're responsible for what happens in your account.
• If you leave a review, it must be your own honest experience. We can remove reviews that are fake, offensive or break the law. By posting one, you let us show it on our website and in our marketing.
• We do our best to keep the website running, but we can't promise it will always be available or free of errors.

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order. If you're on a refill plan and we make a change that affects you, we'll email you before it applies, and you can cancel if you're not happy with it.

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring a claim in the Scottish courts.

If something goes wrong, please email us first. We reply within 1 working day and we'll do our best to sort it out quickly.